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Home > Customer Service
Find answers to the most frequently asked questions:

Careers

How can I apply for a position within your company?

Please consult our Careers section. We also suggest you visit one of our stores.

Flyers

How can I order a flyer?

Flyers may be viewed in the Latest Flyer section of this website, where they may also be downloaded in PDF format.

Orders & Delivery

Can I purchase items for delivery outside of Canada?

We currently do not offer delivery outside of Canada. Supported areas include the Greater Metropolitan Areas of Montreal, Ottawa, Quebec City and Toronto. For more information, please contact the nearest store and a sales associate will gladly assist you.

How soon can I receive my order/delivery?

We aim to deliver our product offerings in a timely and economical way. Available items are shipped through our in-home delivery service within 3-10 business days. Certain areas may require additional time. For more information regarding our delivery policiy, please contact the nearest store.

What are the delivery charges for my order?

Transportation costs vary according to the location of the delivery destination. Please provide our sales team with your postal code and we will gladly inform you of the specific charges applicable to that area.

Can I place an order by telephone or over the Internet?

We currently do not accept orders by telephone or Internet.

Payment Methods

How can I pay for my purchase?

All Structube retail locations accept MasterCard, Visa, cash and debit card.

Products

How can I find out about the availability of an item?

We work toward having a large majority of our product offerings in stock. In order to ensure the availability of an item, please contact your nearest store and our sales associates will gladly provide you with the information required to make your shopping experience enjoyable.

Can I change the fabric / building materials of a given item?

At Structube, we aspire to offer exclusive and recognizably different products from that of other retailers. Despite a wide variety of fabric and wood selections amongst our different home furnishings, we do not manufacture or offer special orders and therefore cannot alter fabric colors (outside those available), building materials and changes to product dimensions and measurements.

Do your products come ready-to-assemble?

In order to provide our customers with quality products at great prices, many items are ready-to-assemble. A large majority of hardwood home furnishings come flat-packed, for ease of transportation at reduced costs. Please contact a sales associate in order to have further information.

How can I order an item that is discontinued?

We continuously work toward renewing our product lines in hopes of making your living space one that is beautiful, comfortable and inviting. Should you be interested in a product that may be discontinued, please contact a sales associate in order to inquire about final stock availabilities.

Can replacement parts and hardware be purchased?

Missing hardware and parts of recently purchased items are available. However, we do not sell additional hardware or building materials.

Store Details

What are your stores’ operating hours?

Operating hours vary from store to store. Please visit the Stores section of this website.

What are your store locations?

All our store locations are listed in the Stores section of this website.

Are your products available for "cash-and-carry" transactions or must they be delivered?

Due to exceptional flat packing, many of our items may be purchased in-store and taken home immediately for use. Larger items may require in-home delivery services.

Warranty

What is the warranty on your product offerings?

All products come with a one-year warranty from manufacturer’s defects.



For customer service and support, please contact your store or sales associate.

QUÉBEC
BOISBRIAND
Faubourg Boisbriand 450 420-7474
BOUCHERVILLE
Carrefour de la Rive-Sud 450 655-8228
BROSSARD
Quartier Dix30 450 445-8053
GATINEAU
SmartCentres Gatineau
819 243-3505
LAVAL
Méga Centre Notre-Dame
450 689-0911
Quartier Laval 450 682-3060
MONTRÉAL
Rue Jean-Talon 514 342-8288
Boulevard Langelier 514 355-8670
Rue Sainte-Catherine 514 393-8782
Rue Saint-Denis 514 282-1666
Rue Sherbrooke 514 844-4608
POINTE-CLAIRE
Méga Centre des Sources 514 426-2386
QUÉBEC
Boulevard Pierre-Bertrand 418 527-2177
ONTARIO
KITCHENER
King Street 519 650-3933
MISSISSAUGA
Heartland Town Centre 905 507-0753
NORTH YORK
Yonge Street 416 222-6533
OAKVILLE
Burloak RioCan Centre
905 469-3544
Winston Gate
905 829-0170
OTTAWA
ByWard Market
613 241-2121
Train Yards 613 244-0832
TORONTO
Avenue Road 416 927-8252
College Street 416 929-2423
Queen Street East 416 698-4673


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